Quality Standard Awarded

By John Pither - Added 6th of March 2009

Crossline Coventry, along with Crossline Hull and Crossline Scunthorpe & District are celebrating being awarded the mental health helplines partnership (mhhp)quality standard. Crossline operates on 0845 33 77 789 each day from 6pm to Midnight.

This represents a considerable achievement  for us as it involves assessment of our service by an independent assessor. He was extremely impressed by the quality of the service especially the training and the call platform we are using with Opal Telecom. The aim is to give callers and funders confidence in the quality and service delivery of the helpline.

The mhhp is a charity that represents a partnership of over 50 helplines in England that give emotional support to people on the telephone and so probably prevent many with mental health problems being hospitalised every year. For further information on the mhhp follow the link.mhhp

Crossline received over 7000 calls last year on 0845 33 77 789 and over 5000 of these were answered. We are always looking for new listeners to train and be part of this service. These can in principal be from anywhere in the UK.

For more information please contact john@covcitymission.org.uk

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Credits & Links

Article written by John Pither - www.covcitymission.org.uk.

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