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We're Here To Listen


9.00 am - Midnight - every day

email: crossline@covcitymission.org.uk


Lonely? Anxious? Depressed? Bereaved? Just Need Someone To Talk To? Would like somebody to Pray for You?


Crossline Coventry is part of the National Christian Helpline on 0300 111 0101. It is staffed by trained Christian volunteers who offer a listening ear to those who call. 0300 111 0101 is a local rate number for all landlines and mobiles and should be included in mobile contract minutes.

2017 will mark the 25th Anniversary of this ministry as part of Coventry City Mission. Over this time Crossline Coventry has grown from a local based helpline into one that takes calls from all over the UK and from across the world.

In the last year Crossline Coventry has been part of helping to answer 89,000 calls to the National Christian Helpline. However only 61% of the calls received by the line are currently answered. We are always willing to hear from people who would like to get involved and train to be listeners.

If you are interested in training please send an e-mail to John for an information pack and application form.

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Training Programme
All our listeners are trained on a 20 hour Telephone Listening Course previously accredited by the Association of Christian Counsellors (AT19/Tel/List). This course is available to be run to groups across the country on request. The core teaching is also available on dvd enabling the contact time with learners to be reduced when only small numbers of individuals wish to train or when insufficient total numbers are available in a given area to make a full contact course viable.

Topics covered in the eight course modules: Listening Skills, Telephone Listening Skills 1 & 2, Telephone Boundaries, Crisis Listening, Call Handling 1, 2 & 3 including Loneliness, Mental Health and Relationships.
Crossline Affiliations
Crossline in Coventry was instrumental in the formation of the Christian Helplines Association. (For contact details of CHA members follow the link to the CHA Web Site). Crossline is also a member of the Helplines Partnership. To go to the web sites of these affiliated organisations click on the logos at the bottom of the page.

Crossline Coventry was reawarded Quality Standard Accreditation with the mental health helplines partnership on 23rd February 2009. Crossline Hull & Crossline Scunthorpe & District were also awarded the standard.
Brief History of Crossline in Coventry
Crossline in Coventry has been operating since January 1992 as a project of Coventry City Mission. In the early years it operated from 5.00 pm - 2.30 am. This was amended to 6pm - 2.30 am in 1993 and subsequently to 6.00 pm - Midnight from 2004. A paid co-ordinator was appointed to the project in 1996 and since then call volumes have risen steadily to the current level. An Accredited Training Course was developed and implemented in 2001. Following our 10th Anniversary in 2002 a desire to enable Christian Helplines to network and work closer with each other has been fostered. This resulted in the formation of the Christian Helplines Association in 2004.

In 2007 Crossline in Coventry changed to an 0845 number to enable the system and calls to be handled by and external management system that sent calls to available listeners. By 2009 all 4 Crossline’s were working together on this number. In 2013 we along with Premier Lifeline combined our resources and launched the National Christian Helpline.
Some Common Helps from Scripture
  • Anxiety: Philippians 4: 6 -7; 1 Peter 5:7
  • Anger: Ephesians 4:26; Pslam 73
  • Bereaved: 1 Thessalonians 4: 13 -18
  • Desperate: Psalm 61: 1 -3
  • Distressed or Troubled: Psalm 9: 9 -10; Psalm 119: 61, 71, 75
  • Divorce: Mark 10: 1 -2
  • Drink Abuse: Romans 12: 1 -2; Ephesians 5: 18
  • Drug Abuse: Romans 12: 1 -2; 2 Peter 2:19
  • Fear: Psalm 23; Psalm 27; Romans 8: 31 - 39
  • Forgiveness: Psalm 51; Matthew 6: 12,14.15: 18:22
  • Loneliness: Deuteronomy 31:8; Psalm 23; Isaiah 41:10
  • Guidance: Proverbs 3: 5,6
  • Sickness: Psalm 103: 3; Matthew 4: 23
  • Sleepless: Matthew 11:28
  • Suicidal: Psalm 31; Psalm 55
  • Unemployed: Jeremiah 29:11; Philippians 4: 11 -13
  • Psalm 34:18 "The Lord is near to the brokenhearted and saves those who are crushed in spirit"

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